Professional Summay
Senior Product Manager with 10 years of experience building large-scale marketplace and platform products across e-commerce, logistics, and fintech. Strong track record of owning end-to-end customer journeys such as order creation, real-time tracking, and post-order experiences. Data-driven decision maker with hands-on experience using experiments, dashboards, and analytics to improve engagement, retention, and completion rates. Currently leading a $180M revenue platform at Samsung Electronics America.
Work
Samsung
|Senior Product Manager (B2B E-commerce & Marketplace Platforms)
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Summary
Own core platform experiences for Samsung’s B2B e-commerce marketplace used by enterprise customers across the US. Joint P&L ownership: scaled revenue from $140M to $180M
Highlights
Designed a guided purchase and pricing flow with volume-based tiers and guardrails, simplifying decision-making for users and improving conversion, unlocking $7M+ incremental revenue.
Enabled faster and more predictable delivery experiences by integrating Amazon Multi-Channel Fulfillment with real-time inventory sync and smart order routing, improving on-time delivery to 98%.
Used dashboards, funnel analysis, and experiments to identify drop-offs and improve journey completion.
Paytm
|Senior Product Manager
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Summary
Owned a high-scale task discovery and assignment platform used by 50,000+ users, improving onboarding, task relevance, and completion across daily workflows.
Highlights
Introduced ML-driven cohorting improving sales per agent by 67% and reducing CAC by 38%
Built live task and ticket tracking flows with clear SLAs and status updates, reducing resolution time by ~40%
Swiggy (Lynk)
|Product Manager
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Summary
Led a shared Order Management platform consolidating orders from web, field sales, and tele-sales channels.
Highlights
Built a credit scoring system processing $10M+ monthly, improving approval accuracy and reducing defaults.
Digitized supplier payment and reconciliation flows, scaling auto-reconciled payments to $8M/month.
Regularly analyzed journey drop-offs, delays, and tracking accuracy using dashboards and experiments to improve completion rates.
CarDekho
|Product Manager
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Highlights
Increased qualified leads by 24% via funnel optimization for used car marketplace
Built ledger and accounting system managing receivables, payables, and dealer transactions
Bravvura
|Associate Product Manager
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Highlights
Built SaaS-based restaurant catalog management system supporting complex menus and variants
Tata Consultancy Services
|Software Developer
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